We do our absolute best to ensure your beef jerky flowers arrive intact, but beef jerky flowers are delicate by nature and some slight damage may occur when shipping across the country. If you feel that we really messed something up, please let us know and we will do our best to fix it. If your package arrived damaged, please keep all the packing materials as you received them, and CONTACT our customer service team as soon as you can.
To speed up the process, please include your order number and a few pictures of the package or the item so that we can see exactly what happened. We will arrange for a refund or replacement of any item found to be damaged upon arrival within 5 days after you received it.