Tracking shows my package was delivered, but I don't have my package

If your driver completed the delivery, the package's tracking status should indicate where your driver left the package. Our shipments don't require a signature and can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch or garage area.

If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. 

Check with others at your address, leasing office or perhaps a neighbor to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.

Please let us know if you still cannot locate the package so that we can contact UPS to initiate an investigation. This process could take 1-3 days so the sooner the better.