How to File a UPS ClaimUpdated 4 days ago
If your package was lost or arrived damaged, you can file a claim directly with UPS. Follow the steps below to ensure your claim is submitted correctly.
What You’ll Need
Before starting, make sure you have:
- Tracking number
- Proof of value (invoice or receipt)
- Photos of the damage (for damaged items)
Steps to File a Claim
1. Start the Claim
Go to the UPS Claims page and click “Start a Claim.”
2. Log In or Continue as Guest
- Log in to your UPS account (recommended for full access and tracking)
- Or use the Guest option for quicker access (ideal for recipients)
3. Enter Shipment Details
Provide:
- Tracking number
- Shipment information
- Reason for the claim (lost, damaged, or missing contents)
4. Upload Supporting Documents
Include:
- Photos of the damaged item and packaging
- Proof of value (invoice, receipt, or order confirmation)
5. Submit the Claim
Once submitted, UPS will begin reviewing your case.
Important Notes
- File promptly: Claims should be submitted as soon as possible after delivery.
- Damaged items: Take clear, detailed photos of both the item and packaging.
- Lost items: Provide a detailed descriptio